Waiting lists, built into Novel
When a service is full, guests join your waiting list from the booking widget, and you decide who gets the table when one frees up.
Guests add themselves to the waiting list online for fully booked dates. When someone calls, you add them from the back office.
A cancellation on a busy night usually goes to whoever happens to refresh the booking page first. With a waiting list, it goes to the guest who asked.
When a table frees up for a time with guests waiting, Novel holds it back from the public and notifies you in the back office that it can be offered. You phone the guest, or send them an email or WhatsApp to take it.
Turn it on for every service, for certain days and services such as Friday dinner, or for events. Talk to us to switch it on.